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Operational excellence requires not only refining and improving existing processes, but an eye on the horizon for new technologies, new ways of meeting metrics and KPIs, and perhaps even new goals entirely as customers and markets demand change. In short, operational efficiency is dynamic and flexible.

Mr. Kaplan is a business growth and turnaround expert who will direct a team of 30 at Think and oversee all management consulting and human capital solutions for clients.

As more and more firms recognize the value of HCM, the field itself will continue to take on increased importance. A study from ResearchAndMarkets.com projects global growth of 10.53% in the HCM market over the next decade. The corresponding focus on team members and their value to an organization will position more organizations for success.