President, Think Commercial Services
Joe Poling is the President, Think Commercial Services assisting clients with organizational transformation, operational effectiveness, innovation, demand management, PMO build-out, scale, and growth. Organizations include PPS, Inc., eSylvan, First Horizon, Edison Learning, Flex Academies, Educate Online, Mosaica Education, Calvert Education, Reliasource, Inc., Vector Security Networks, Johns Hopkins Hospital, All Children’s Hospital, and Sinclair Broadcasting.
He has over 25 years of executive experience leading organizations large and small, established and startup. Joe has an extensive track record of success. He also demonstrates a solid grasp of the relationships among revenue growth, operations, technology, product development, ITIL, ITSM, and sales functions. He has successfully built out global operations, innovation, development, QA, support, and sales teams.
Joe’s career started in technology where he became a partner at On-Site Computer Services, Inc. The successful build and sale of that organization led him to team up with another young developer and form a second startup, Eyecon, LLC., where he built a company that focused on the innovation of insurance workflows and claims processing and the automation of back office functionality including the build out of multiple SDKs for the medical and ophthalmologist communities. The result of that effort was a second successful company sale. In true entrepreneurial fashion, he became a part of another startup, a spinoff of Sylvan Learning, eSylvan. eSylvan wanted to take their success of traditional brick and mortar tutoring online and into the home.
Since then he has held several Executive roles in Operations, Technology, and Business Development, along with being a trusted advisor and management consultant. He has managed multiple programs and portfolios in both the commercial and government space spanning EBIDTA targets as large as $750 million.
- Private Equity
- Operational Transformation
- Portfolio/Program/Project Management
- Technical Operations
- Innovation Process
- Senior Strategy Advisor
- Customer Success Advocate
- Operations P&L Management
- Workflow Design and Implementation
- Process Engineering
- Operational Policies & Procedures Development
- Sales Operations
- Product Management
- Demand Management
- Organizational Effectiveness
- Training & Development
- Business Analysis
- Call Center Design/Management
- Performance Management
- Business Development
- SDLC Management